Sunday, May 20, 2012

Marketing With A Capital "P"

Farmers Insurance Agents - Marketing With A Capital "P"
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Before you begin applying the four P's of marketing to your business, you need to understand the most important "P" of the discipline. The other four, product, price, place, and promotion, all intersect at one point: People.

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How is Marketing With A Capital "P"

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"People" as in customers. "People" as in the folks who buy your product or service. It doesn't matter if you are a manufacturer, a retailer, a wholesaler, an inventor, an insurance agent, banker, restaurateur, doctor, lawyer, butcher, baker, or candlestick maker. Without customers, the auto manufacturer's cars turn to piles of rust. Without customers, a farmer's corn rots in the silo. If you don't have a customer, you don't have a business. And customers, of course, are people. Attracting their attention, persuading them to buy from you, and ensuring their delight with your product or service all require good population skills.

Doing these things admittedly well is how small businesses grow to be big ones. If that is your goal, I urge you to spend your time, energy, and yes, some money, in learning all things you can about the population with whom you do business-your customers. The more you know about what makes them tick, what they want out of life, why they get out of bed in the morning, the more you will know about things like why they buy your product or your competitors', what price might make them turn their buy intentions, and which services they think are important and which ones they find a immense bother.

The behemoths of marketing, fellowships like Procter & Gamble and Pepsi, have legions of shop researchers to find, dissect, and analyze their customers. They can pay for buyer surveys, finance test products, assemble focus groups, and use dozens of other relatively scientific tools to decree the kinds of things a good marketer wants to know about his customers. As the owner or employer of a small business, you probably don't have those kinds of assets at your disposal. That doesn't mean you have to operate in the dark, however. You can learn almost as much about your customers as they do by turning to that acknowledged master on almost any subject, your mother-in-law.

Seriously, data gathered through what is known as "mother-in-law research" can be just as valid as the reams of data gathered by P&G's army of white-coated shop researchers. It will also be a whole lot economy and, even more importantly, it will be much more timely and definite to your business.

Your shop research department

"Mother-in-law research" is pretty simple: look around you at your customers and try to spot some patterns in their behavior. If you are observant and objective, you can learn a ton about who they admittedly are and why they act the way they do. As the term implies, you can also learn some intriguing things about your customers by request population who know them-if not your mother-in-law, then your friends, vendors, and employees.

You can get started by production a easy tally of who comes into your store or office during a given week. Are they men or women? How old are they? What would you guess their household revenue to be? Their education? Blue-collar or white? Are there any other salient facts that might pertain to your singular company like how many cars they own or either or not they have children? You can often tell a lot by spending some time in your parking lot and watching the population come and go. Keep in mind that you don't have to ask the customer a bunch of questions. Use your powers of consideration to make some educated guesses-they'll be close enough.

Another good formula is to look at your sales records for a given period. If your data allows, rank personel transactions by profitability (not by gross margin percentage, but by gross profit in total dollars). If gross profit data by transaction isn't available, use the gross sale frame for each one. Credit card transaction records are a good source, although you'll get a more perfect picture if you can reconstruct singular cash or check transactions as well. Even if you don't have transaction records available, you can use account turnover data as a substitute. In that case, rank items by profit volume and try to join together definite customer names to them.

Now make a list of the top 20% of those customers ranked by the size of gross profit they produce. Those are your best customers. According to the justifiably favorite 80/20 rule, eighty percent of your gross profit probably comes from them, production them your most profitable customers.

Profile your best customers

Next, do a petite above-board sleuthing. Compile your best customers' road addresses from Credit card records, phone numbers, delivery destinations, etc. Plot them on a map and look for clusters of them. Good marketers know that birds of a feather flock together; similar population tend to live in similar neighborhoods.

Once you've figured out where your best customers live, you can look for other birds of that feather-they're your best new prospects. Now drive through those neighborhoods. Guesstimate the value of the homes and look at the cars there to get a rough idea of income. Check for kids and/or their bikes, swing sets, and sports equipment (or lack thereof) to get an idea of their parents' ages. Don't limit your watch to weekdays, either. Take a few minutes on the weekend to drive through to see how many residents are doing their own yard work or washing their own cars. These things will also tell you a lot about their lifestyle.

The more you know about your best customers, the best marketing decisions you will make.

If you are a business-to-business marketer, your research job is admittedly a petite easier. You probably have fewer (but bigger) transactions with fewer customers than man who sells to the normal public, which simplifies your data-gathering. What may complicate it, though, is the tendency for businesses to have manifold decision-makers in their buying processes. Don't be daunted by the details, though-just procure data on one man at a time until you've got a clear picture of who they are and what their role is.

You may also think that personal data like instruction and lifestyle choices aren't relevant to company buyers since their job is to make rational, profit-oriented purchases. Nothing could be supplementary from the truth. Corporate buyers are people, too, and they allow fullness of emotion to work on their decisions. In fact, a personal, human reaction to a vendor's marketing arrival may be the only factor that separates two competitors. The more you know about that business-to-business customer as a person, the greater your chances of tipping their decisions in your favor.

So, before you make any decisions about price, or which products to sell, or what ads to run, take a good hard look at your customers as people. Identifying your best customer takes some work. The end result, though, is marketing that works better, costs less, and generates greater profits.

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